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Measuring and Improving Work Processes

Moving Toward Six Sigma Performance

All performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: customer requirements, process maps and measures, data/root cause analysis and improvement strategies.

Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Before relying on advanced Six Sigma techniques, significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms and fishbone diagrams.

Following this course you will be able to:

• Measure and analyze process performance
• Determine the stability, capability, and flexibility of your processes
• Identify the factors that limit quality, slow service time and increase costs
• Develop results-oriented solutions that will yield improved business results
• Recognize trends in performance
• Understand variability and how it drives your improvement tactics
• Evaluate and apply process improvement alternatives

Event Id: 185960, , 10/09/2012 - 10/10/2012, Continuing Ed & Conference Ctr, See monitor for room assignment; - 1890 Buford Ave, St Paul, M

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