No matter how we strive to improve business processes, our business will not benefit unless these changes are accepted. Implementing process change is difficult because most people are intrinsically resistant to change, especially when they don't see the immediate benefit. Winning widespread support for process changes and methodologies requires a powerful combination of "soft" skills and "hard" skills.
This course presents a practical, how-to approach that integrates these skills. For organizations that are investing significant financial capital in new technology or significant political capital in process improvement or reengineering, this is an essential course that will help your organization realize its vision for the future.
Following this course you will be able to:
Event Id: 185920, , 12/11/2012 - 12/12/2012, Continuing Ed & Conference Ctr, See monitor for room assignment; - 1890 Buford Ave, St Paul, M