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Process Mapping and Analysis

Program Overview

How to Streamline and Reengineer Business Processes

An organization—any organization—is a collection of processes. These processes are the natural business activities you perform that produce value, serve customers and generate income. Managing these processes is the key to the success of your organization.

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business.

Following this course you will be able to:

• Understand how processes interact in a system
• Locate process flaws that are creating systemic problems
• Evaluate which activities add value for the customer
• Mobilize teams to streamline and improve processes
• Identify processes that need to be reengineered

Event Id: 185850, , 09/11/2012 - 09/12/2012, Continuing Ed & Conference Ctr, See monitor for room assignment; - 1890 Buford Ave, St Paul, M

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