Successfully Dealing with Conflict at Work

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Successfully Dealing with Conflict at Work

Program Overview

Learn basic methods for resolving interpersonal conflict

Conflict is a normal part of everyone's professional and personal lives. How people handle conflict, anger, and criticism affects their work relationships and productivity. This practical course is designed to help you improve your confidence and effectiveness in managing conflict. Using a self-assessment tool to identify your instinctive approach to conflict, you develop strategies for responding to difficult situations and build valuable skills for positively resolving conflict.

Following this course you will be able to:

Anticipate, analyze, and diagnose conflict
Identify factors that influence conflict
Recognize personal styles and interpersonal needs in conflict situations
Handle confrontation
Control your emotions

CERT 0008, $395.00, Sec 010, 9:00 AM - 4:00 PM, Tuesdays, January 26 - January 26 , Cont Ed and Conference Center , See monitor for room assignment; - 1890 Buford Ave, St Paul, MN.

Please select the appropriate registration rate:

	Full	Daily
Registration	$395.00	---
Certificate Students	$375.00	---
UMAA Members	$355.50	---
Dislocated Worker	$355.50	---
University of Minnesota Employees	$197.50	---
Three or more people attending from the same organization	$355.50	---
IIA Members	$355.50	---
Minnesota Council for Quality Members	$355.50	---
Midwest Society of Association Executives (MSAE)	$355.50	---

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The University of Minnesota is an equal opportunity educator and employer.	Last modified on January 27, 2005