It's not just what you say, it's how you say it

In face-to-face communication, it's not only what you say that matters, but also how you say it - the way you look, sound, and act. This practical course takes the guesswork out of effective communication and demonstrates how to improve face-to-face communication skills. You will learn how to say what you mean, describe feelings, and deal with difficult communication situations, all in a professional manner. Through hands-on participation you will acquire tools and techniques you can apply immediately back at work.

Following this course you will be able to:

• Recognize your own communication strengths and areas for improvement
• Communicate with people who have different styles
• Understand the role of body language, nonverbal messages, and listening
• Overcome barriers to communication