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University of Minnesota College of Continuing Education
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    Handling People with Tact and Diplomacy
    Program Overview

    Bring out the best in people

    Wherever you work and whatever you do, it's important to know how to deal with people skillfully and sincerely. This course presents skills for building and maintaining those interpersonal relationships that affect job performance. You will learn ways to be diplomatic and positive without compromising your position or diminishing your authority. The course is action-oriented with activities designed to help you renew your enthusiasm for working with people, while doing and saying the right thing.

    Following this course you will be able to:

    • Manage your attitudes, reactions, and feelings
    • Prevent people from pushing your hot buttons
    • Recognize when and how to let someone save face
    • Defuse volatile situations
    • Avoid verbal and nonverbal slip-ups
    • Refrain from taking an adversarial position
    CERT 0036, $395.00, Sec 008, 9:00 AM - 4:00 PM, Tuesdays, May 11 - May 11 , Cont Ed and Conference Center , See monitor for room assignment; - 1890 Buford Ave, St Paul, MN.

Please select the appropriate registration rate:

FullDaily
Registration    $395.00    ---
Certificate Students    $375.00    ---
UMAA Members    $355.50    ---
Dislocated Worker    $355.50    ---
University of Minnesota Employees    $197.50    ---
Three or more people attending from the same organization    $355.50    ---
IIA Members    $355.50    ---
Minnesota Council for Quality Members    $355.50    ---
Midwest Society of Association Executives (MSAE)    $355.50    ---

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The University of Minnesota is an equal opportunity educator and employer.  Last modified on January 27, 2005