Interact successfully with others

Being appropriately assertive and knowing how to use your influence effectively are both critical components in achieving workplace success. Skill in assertiveness leads to better communication, more confidence, and improved interpersonal relationships.

In this course, you will use the Assertiveness Style Profile to reveal which of four distinct assertiveness styles you favor. You will also learn how to make your style work for you in confronting problem behavior, standing up for yourself, and interacting with authority figures. In addition, you will have the opportunity to discuss specific issues you are dealing with in your own work life.

Following this course you will be able to:

• Recognize the impact of your behavior on others
• Have your ideas and opinions heard and accepted
• Give clear, direct messages
• Deal with criticism
• Make and refuse requests