Problem Solving and Decision Making

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Problem Solving and Decision Making

Program Overview

Generate solutions that get results

There is no single best way to solve a problem. Your point of view, ethics, and comfort with risk taking, as well as your skill in using various tools, influence your approach to generating solutions. Whether it's a production, customer service, sales, or performance problem, this course helps you assess the effectiveness of your problem-solving techniques and suggests other techniques that may be more practical and productive.

Following this course you will be able to:

Use a step-by-step process to create the best possible solutions
Combine creativity and fact-finding to solve a wide range of problems
Understand how decisions are made
Apply problem-solving techniques to work situations
Deal with personal and organizational issues that affect problem solving

CERT 0101, $395.00, Sec 007, 2:00 - 5:00 PM, Wednesdays, February 10 - February 17 , LOCATION: Central Library , * - 300 Nicollet Mall, Minneapolis, MN.

Please select the appropriate registration rate:

	Full	Daily
Registration	$395.00	---
Certificate Students	$375.00	---
UMAA Members	$355.50	---
Dislocated Worker	$355.50	---
University of Minnesota Employees	$197.50	---
Three or more people attending from the same organization	$355.50	---
IIA Members	$355.50	---
Minnesota Council for Quality Members	$355.50	---
Midwest Society of Association Executives (MSAE)	$355.50	---

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The University of Minnesota is an equal opportunity educator and employer.	Last modified on January 27, 2005