Program Overview

Achieve mutually satisfying agreements

Since some form of negotiation takes place whenever people interact, developing good negotiation skills is critical for organizational and personal success. This course helps you apply proven negotiation techniques to everyday situations as you learn about the negotiation process, including planning, pre-negotiation preparation, and strategy development. You receive hands-on practice and valuable tips for building on your strengths as a negotiator, overcoming your weaknesses, and controlling your emotions. The goal of the course is to achieve mutually satisfying agreements that leave both sides feeling like winners.

Following this course you will be able to:

• Evaluate your own and others' negotiation styles
• Recognize hidden needs and agendas
• Establish common goals
• Counteract ploys and pressure tactics
• Make concessions without giving in