Program Overview

Consistently deliver quality products or services

The ultimate job of a supervisor is to get work done. One way to do this is to eliminate bottlenecks and improve the quality and efficiency of the work a unit or department produces. Whether you deal in ideas, items, or widgets, process mapping provides an understanding of any given process. Discover effective ways for processes to be more successful, and learn how to ensure that true value is being provided to internal and external customers. An added benefit is increased employee ownership of ideas and, therefore, increased morale.

Following this course you will be able to:

• Discuss the four major process mapping steps: process identification, information gathering, interviewing and mapping, and analysis
• Map how work flows in to and out of your unit
• Identify process improvement opportunities directly related to the work for which you are responsible
• Initiate process improvements within your unit's parameters
• Link business objectives, risks, and measures of success to the processes being mapped